What is the lead time?


From the time of payment or confirmation of the order the execution time is from 1 to 3 working days and depends on the availability of the goods


Is it possible to return / exchange?


Refund or exchange is possible within 14 days from the date of purchase. In order to make a refund or exchange, please contact Customer Service at (+48) 22 46 27 968 or e-mail contact@my-chiara.com


What is the cost of shipping and return?


Shipping and return are free. Shipping costs shall be borne by shop my-chiara.com


How can you pay for the order?


There are 4 possibilities for order finalization:

- payment orders through the system DotPay

- payment orders via PayPal

- pay the order at courier delivery - postage

- pick up and pay at one of the stationary boutiques.


Is it possible to bring the product, which is not currently on offer?


In order to check the availability of the product not available in the offer of my-chiara.com shop, please contact our customer service department or stationary boutique in a convenient location.


Is the given color of purse, wallet, beautician or shoe available on the website?


All products shown on the my-chiara.com are available.